All Systems Operational

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Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

AWS EC2

Amazon Web Services

Cloudflare

DHL

Fedex

MS Office365

Mimecast

SendGrid

Status.io

UPS

5

Upcoming Maintenances

0

Days Until Next Maintenance

1

Incidents Last 7 Days

Scheduled Maintenance

TMS Server MaintenancePlanned Maintenance

Schedule

March 17, 2025 8:00PM - 9:15PM EDT

Components

Quality TMS

Locations

NADC292QA, NADC372QA, NADC260QA2

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Server MaintenancePlanned Maintenance

Schedule

March 17, 2025 10:00PM - 11:30PM EDT

Components

Final Mile, Back Office

Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

March 18, 2025 8:00PM - 9:15PM EDT

Components

Quality TMS

Locations

NADC265QA, NADC267QA, NADC267QA2

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Server MaintenancePlanned Maintenance

Schedule

March 18, 2025 10:00PM - 11:30PM EDT

Components

Final Mile

Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.
Production PromotesPlanned Maintenance

Schedule

April 9, 2025 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

EUDC298PA, NADC250PA, NADC253PA, NADC258PA, NADC263PA, NADC265PA, NADC269PA, NADC271PA, NADC278PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC288PA, NADC290PA, NADC291PA, NADC295PA, NADC296PA, NADC301PA, NADC302PA, NADC309PA, NADC321PA, NADC334PA, NADC389PA

Description

As per our current update policy, the below production tenants will be promoted to the latest 25.10120 release on April 9th unless a prior promotion is requested. If the tenants are promoted to 24.10930 or higher prior to April 9th no change will occur.

History (Last 7 days)

TMS Server MaintenancePlanned Maintenance

Description

For up to 90 minutes during this period, the MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

NAMT011PA2, NAMT011PW, NAMT011PW2


Schedule

March 16, 2025 1:00AM - March 16, 2025 2:30AM EDT


March 16, 2025 1:00AM EDT
[Update] Scheduled maintenance is starting.

March 16, 2025 2:30AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

NADC309PA


Schedule

March 14, 2025 10:00PM - March 14, 2025 10:30PM EDT


March 14, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

March 14, 2025 10:30PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Quality TMS


Locations

EUDC298QA, NADC274SA


Schedule

March 13, 2025 8:00PM - March 13, 2025 9:15PM EDT


March 13, 2025 8:00PM EDT
[Update] Scheduled maintenance is starting.

March 13, 2025 9:15PM EDT
[Update] Scheduled maintenance is complete.
Emergency Maintenace on ITS Server - RescheduledPlanned Maintenance

Description

There will be further emergency maintenance to your ITS platform to accommodate adjustments necessary for recent tariff changes. This has been pushed out to later this afternoon


Components

ITS NxGen


Locations

ITSNAW2


Schedule

March 13, 2025 5:30PM - March 13, 2025 6:30PM EDT


March 13, 2025 5:37PM EDT
[Update] Scheduled maintenance is starting.

March 13, 2025 6:30PM EDT
[Update] Scheduled maintenance is complete.
Emergency Maintenace on ITS Server - RescheduledPlanned Maintenance

Description

There will be emergency maintenance to your ITS platform to accommodate adjustments necessary for recent tariff changes. This has been pushed out to later this afternoon


Components

ITS NxGen


Locations

ITSNAW2


Schedule

March 13, 2025 4:30PM - March 13, 2025 4:30PM EDT


March 13, 2025 4:30PM EDT
[Update] Scheduled maintenance is starting.

March 13, 2025 5:30PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10120.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, NADC325QA


Schedule

March 13, 2025 10:00AM - March 13, 2025 11:59AM EDT


March 13, 2025 10:00AM EDT
[Update] Scheduled maintenance is starting.

March 13, 2025 11:59AM EDT
[Update] Scheduled maintenance is complete.
Investigating issues with MT011PService Disruption

Incident Status

Service Disruption


Components

Production TMS


Locations

NAMT011PA2, NAMT011PW, NAMT011PW2


Postmortem

https://status-files.mercurygate.com/FIRE-209-03-13-2025.pdf


March 13, 2025 8:16AM EDT
[Investigating] We’re currently investigating reports of a potential service interruption with MT011P. We apologize for any inconvenience and will post another update as soon as we learn more.

March 13, 2025 8:46AM EDT
[Investigating] We are still triaging the issue with the server. We will update again shortly.

March 13, 2025 8:48AM EDT
[Identified] We have identified the issue and working to resolve. The server may be online for a few minutes but will go back down. We will update once the server is online and stable.

March 13, 2025 9:02AM EDT
[Monitoring] We’re currently monitoring the update that was put in place. Please notify us if you notice any further issues.

March 13, 2025 9:04AM EDT
[Monitoring] We’re currently monitoring the update that was put in place. Please notify us if you notice any further issues.

March 13, 2025 9:13AM EDT
[Resolved] We are no longer seeing any issues. Thank you for your patience while we resolved this issue. RCA will be posted once completed.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10120.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 3:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

March 13, 2025 2:00AM - March 13, 2025 3:59AM EDT


March 13, 2025 2:00AM EDT
[Update] Scheduled maintenance is starting.

March 13, 2025 3:59AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10120.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

EUMT001PA, EUMT002PA, NADC297PA, NADC304PA, NADC306PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NADC313QA, NADC332PA2, NADC410PA, NAMT003PA2, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA


Schedule

March 12, 2025 10:00PM - March 12, 2025 11:59PM EDT


March 12, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

March 12, 2025 11:59PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

Minor maintenance to rename remaining components from multitenant back to Landair.


Components

Production TMS


Locations

NADC275PA


Schedule

March 12, 2025 9:30PM - March 12, 2025 9:45PM EDT


March 12, 2025 9:30PM EDT
[Update] Scheduled maintenance is starting.

March 12, 2025 9:45PM EDT
[Update] Scheduled maintenance is complete.
ITS Server MaintenancePlanned Maintenance

Description

We are performing emergency maintenance on ITS application servers and anticipate no down time.


Components

ITS NxGen


Locations

ITSNAW1, ITSNAW2, ITSNAW3


Schedule

March 12, 2025 5:00PM - March 12, 2025 5:30PM EDT


March 12, 2025 5:05PM EDT
[Update] Scheduled maintenance is starting.

March 12, 2025 5:30PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

EUDC298PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA


Schedule

March 12, 2025 1:00AM - March 12, 2025 3:00AM EDT


March 12, 2025 1:00AM EDT
[Update] Scheduled maintenance is starting.

March 12, 2025 3:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Quality TMS


Locations

EUDC298QA, NADC042QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC258QA, NADC260QA, NADC262QA, NADC263QA, NADC264QA, NADC265QA, NADC266QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC318QA, NADC321QA, NADC324QA, NADC326QA, NADC328QA, NADC331QA, NADC332QA, NADC334QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC307DEV, NADC307SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC405QA3, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC422QA, NADC252QA, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA


Schedule

March 11, 2025 11:00PM - March 12, 2025 1:00AM EDT


March 11, 2025 11:00PM EDT
[Update] Scheduled maintenance is starting.

March 12, 2025 1:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Quality TMS


Locations

NADC286QA, NADC435QA


Schedule

March 10, 2025 8:00PM - March 10, 2025 9:15PM EDT


March 10, 2025 8:00PM EDT
[Update] Scheduled maintenance is starting.

March 10, 2025 9:15PM EDT
[Update] Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile, Back Office


Locations

Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA, Backoffice Frankfurt Prod, Backoffice Frankfurt UAT, Backoffice Frankfurt QA


Schedule

March 10, 2025 6:00PM - March 10, 2025 8:00PM EDT


March 10, 2025 6:00PM EDT
[Update] Scheduled maintenance is starting.

March 10, 2025 8:00PM EDT
[Update] Scheduled maintenance is complete.