Active Incident

Updated a few seconds ago

Investigating issues with MT8Operational

Incident Status

Operational

Components

Production TMS

Locations

NAMT008PA


April 26, 2024 11:05AM EDT
[Investigating] We’re currently investigating reports of a potential service interruption with MT8. We apologize for any inconvenience and will post another update as soon as we learn more.

April 26, 2024 11:14AM EDT
[Identified] We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

April 26, 2024 12:10PM EDT
[Identified] We are still working on implementing the fix. We are expecting to see normal operation to be restored within the next hour. We will update if there are any changes.

April 26, 2024 12:57PM EDT
[Monitoring] We have implemented a fix for the issue. Normal performance should be returned. Please let us know if you are still seeing a large amount of timeouts. If so please provide details.

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

AWS EC2

Amazon Web Services

Cloudflare

DHL

Fedex

MS Office365

Mimecast

SendGrid

Status.io

UPS

4

Upcoming Maintenances

0

Days Until Next Maintenance

1

Incidents Last 7 Days

Scheduled Maintenance

UPDATE: QA Refresh Taking Place On April 10-15 2024Planned Maintenance

Schedule

April 10, 2024 9:00PM - April 15, 2024 12:00PM EDT

Components

Quality TMS

Locations

APMT001QA, APMT101QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NAMT018PW, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA

Description

This note is to remind customers that the shared QA servers will be refreshed with Production data starting on Wednesday, April 10, 2024. Included in the subscription, this refresh occurs once per release cycle in order to prepare for our customer testing period for the next product release. The most up-to-date release schedule and release notes can be found in the Support Portal. Please note that customers will have use of their QA environment up until 8:00 pm EDT on Wednesday, April 10th. We ask that ANY configurations in QA that need to be backed up be copied to PROD prior to Tuesday, April 9th at 9:00pm EDT. This will ensure that they are included in the PROD backup and copied successfully back to QA after the refresh. The QA environments will be available for use again no later than 12:00pm EDT on Monday, April 15th, but may be online as early as Thursday April 11th at 12:00pm EDT. At this time, please test your workflows and any customizations that you may have. If you have any questions, please open a ticket in MercuryCommunity or reach out to your Customer Success Manager
TMS Server MaintenancePlanned Maintenance

Schedule

April 26, 2024 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC309PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may not be available. No action should be necessary on your part.
TMS Server Maintenance Planned Maintenance

Schedule

April 29, 2024 9:00PM - April 30, 2024 12:00AM EDT

Components

Production TMS

Locations

NADC266PA, NADC285PA, NADC287PA

Description

On April 29 , between 9:00pm - 10:59pm ET, your TMS server will be unavailable for up to 90 minutes. To ensure the continued performance and security of our services, the current version may be upgraded to a point release as necessary. This proactive measure is taken to mitigate any known issues and maintain the integrity of our system. No action should be necessary on your part. If you are unable to log into the server after 11:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Production PromotesPlanned Maintenance

Schedule

June 26, 2024 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC262PA, NADC272PA, NADC276PA, NADC278PA, NADC280PA, NADC283PA, NADC299PA, NADC309PA

Description

As per our current update policy and previous notice, the below production tenants will be promoted to 3.38.8 on June 26th unless a prior promote is requested. If the tenants are promoted to 3.37 or higher prior to June 26th no promote will occur. See https://status-files.mercurygate.com/Update_announcment.pdf for details on the policy.

History (Last 7 days)

TMS Server Maintenance Planned Maintenance

Description

On April 25 , between 9:00pm - 12:59am ET, your TMS server will be unavailable for up to 90 minutes. No action should be necessary on your part. If you are unable to log into the server after 1:01am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NADC251PA, NAMT001PA, NAMT008PA


Schedule

April 25, 2024 9:00PM - April 26, 2024 12:59AM EDT


April 25, 2024 9:00PM EDT
[Update] Scheduled maintenance is starting.

April 26, 2024 12:59AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 3.37.16. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, NADC325QA


Schedule

April 25, 2024 10:00AM - April 25, 2024 11:59AM EDT


April 25, 2024 10:00AM EDT
[Update] Scheduled maintenance is starting.

April 25, 2024 11:59AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 3.37.16. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

NADC297PA, NADC304PA, NADC306PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT020PA, NAMT021PA, NADC313QA, NADC332PA2, NADC410PA, NAMT022PA, EUMT001PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT027PA, EUMT002PA


Schedule

April 24, 2024 10:00PM - April 24, 2024 11:59PM EDT


April 24, 2024 10:00PM EDT
[Update] Scheduled maintenance is starting.

April 24, 2024 11:59PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may not be available. No action should be necessary on your part.


Components

Production TMS


Locations

EUDC298PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC418PA2, NADC389PA, NADC411PA, EUMT001PA, EUMT002PA


Schedule

April 24, 2024 1:00AM - April 24, 2024 3:00AM EDT


April 24, 2024 1:00AM EDT
[Update] Scheduled maintenance is starting.

April 24, 2024 3:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may not be available. No action should be necessary on your part.


Components

Quality TMS


Locations

EUDC298QA, NADC042QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC258QA, NADC260QA, NADC262QA, NADC263QA, NADC264QA, NADC265QA, NADC266QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC275QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC318QA, NADC321QA, NADC324QA, NADC325QA, NADC326QA, NADC328QA, NADC331QA, NADC332QA, NADC334QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC364QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC379QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC418QA, NADC419QA, NADC421QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC302QA2, NADC307DEV, NADC307SA, NADC319QA4, NADC342QA2, NADC342QA3, NADC371QA2, NADC378QA2, NADC405QA2, NADC405QA3, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC422QA, NADC252QA, NADC309QA, NADC403QA, NADC391QA, NADC402QA, NADC332QA


Schedule

April 23, 2024 11:00PM - April 24, 2024 1:00AM EDT


April 23, 2024 11:00PM EDT
[Update] Scheduled maintenance is starting.

April 24, 2024 1:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

On April 22 , between 9:00pm - 12:59pm ET, your TMS server will be unavailable for up to 90 minutes. No action should be necessary on your part. If you are unable to log into the server after 1:01am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NADC271PA, NAMT015PA


Schedule

April 22, 2024 9:00PM - April 23, 2024 12:59AM EDT


April 22, 2024 9:00PM EDT
[Update] Scheduled maintenance is starting.

April 23, 2024 12:59AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

On April 19 , between 9:00pm - 9:59pm ET, your TMS server will be unavailable for up to 30 minutes. No action should be necessary on your part. If you are unable to log into the server after 10:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT012PA


Schedule

April 19, 2024 9:00PM - April 19, 2024 10:00PM EDT


April 19, 2024 9:00PM EDT
[Update] Scheduled maintenance is starting.

April 19, 2024 10:00PM EDT
[Update] Scheduled maintenance is complete.