All Systems Operational

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Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

AWS EC2

Amazon Web Services

Cloudflare

DHL

Fedex

MS Office365

Mimecast

SendGrid

Status.io

UPS

6

Upcoming Maintenances

0

Days Until Next Maintenance

1

Incidents Last 7 Days

Scheduled Maintenance

Server MaintenancePlanned Maintenance

Schedule

January 13, 2025 6:00PM - 8:00PM EST

Components

Final Mile, Back Office

Locations

Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA, Backoffice Frankfurt Prod, Backoffice Frankfurt UAT, Backoffice Frankfurt QA

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

January 13, 2025 8:00PM - 9:15PM EST

Components

Quality TMS

Locations

NAMT012QA, NAMT014QA, NAMT021QA, NAMT021QA

Description

For up to 15 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

January 14, 2025 11:00PM - January 15, 2025 1:00AM EST

Components

Quality TMS

Locations

EUDC298QA, NADC042QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC258QA, NADC260QA, NADC262QA, NADC263QA, NADC264QA, NADC265QA, NADC266QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC318QA, NADC321QA, NADC324QA, NADC325QA, NADC326QA, NADC328QA, NADC331QA, NADC332QA, NADC334QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC302QA2, NADC307DEV, NADC307SA, NADC319QA4, NADC342QA2, NADC342QA3, NADC371QA2, NADC378QA2, NADC405QA2, NADC405QA3, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC422QA, NADC252QA, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

January 15, 2025 1:00AM - 3:00AM EST

Components

Production TMS

Locations

EUDC298PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Production PromotesPlanned Maintenance

Schedule

January 15, 2025 10:00PM - 10:36PM EST

Components

Production TMS

Locations

EUDC298PA, NADC253PA, NADC278PA, NADC291PA

Description

As per our current update policy and previous notices sent, the below production tenants will be promoted to the latest 25.10708 release on January 15th unless a prior promotion is requested. If the tenants are promoted to 24.10708.x or higher prior to January 15th no change will occur. The 25.10708 release is available for testing in QA. We recommend testing that now. This maintenance will be updated for reminders and to reflect tenant version changes. See https://status-files.mercurygate.com/Update_announcment.pdf for details on the policy.
TMS Server MaintenancePlanned Maintenance

Schedule

January 17, 2025 10:00PM - 10:30PM EST

Components

Production TMS

Locations

NADC309PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.

History (Last 7 days)

TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 24.10930.17. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, NADC325QA


Schedule

January 9, 2025 10:00AM - January 9, 2025 11:59AM EST


January 9, 2025 10:00AM EST
[Update] Scheduled maintenance is starting.

January 9, 2025 11:59AM EST
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 24.10930.17. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 3:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

January 9, 2025 2:00AM - January 9, 2025 3:59AM EST


January 9, 2025 2:00AM EST
[Update] Scheduled maintenance is starting.

January 9, 2025 3:59AM EST
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 24.10930.17. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

EUMT001PA, EUMT002PA, NADC297PA, NADC304PA, NADC306PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NADC313QA, NADC332PA2, NADC410PA, NAMT003PA2, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA


Schedule

January 8, 2025 10:00PM - January 8, 2025 11:59PM EST


January 8, 2025 10:00PM EST
[Update] Scheduled maintenance is starting.

January 8, 2025 11:59PM EST
[Update] Scheduled maintenance is complete.
TMS Database MaintenancePlanned Maintenance

Description

We need to perform maintenance on the database supporting the TMS that will require it to be offline for a few minutes. We expect downtime to be less than 20 minutes, but could be as much as 30.


Components

Production TMS


Locations

NADC258PA


Schedule

January 8, 2025 10:00PM - January 8, 2025 10:30PM EST


January 8, 2025 10:00PM EST
[Update] Scheduled maintenance is starting.

January 8, 2025 10:30PM EST
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 15 minutes during this period, the QA MercuryGate TMS application will not be available. No action should be necessary on your part.


Components

Quality TMS


Locations

NAMT008QA, NAMT011QA


Schedule

January 7, 2025 8:00PM - January 7, 2025 10:00PM EST


January 7, 2025 8:00PM EST
[Update] Scheduled maintenance is starting.

January 7, 2025 8:51PM EST
[Update] Scheduled maintenance completed
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile, Back Office


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA


Schedule

January 9, 2025 10:00PM - January 9, 2025 11:30PM EST


January 7, 2025 11:29AM EST
[Update] Maintenance has been rescheduled.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA


Schedule

January 7, 2025 10:00PM - January 7, 2025 11:30PM EST


January 7, 2025 11:28AM EST
[Update] This maintenance has been rescheduled.

January 7, 2025 11:28AM EST
[Update] Maintenance has been rescheduled.
TMS Server MaintenancePlanned Maintenance

Description

For up to 15 minutes during this period, the QA MercuryGate TMS application will not be available. No action should be necessary on your part.


Components

Quality TMS


Locations

NAMT018QA


Schedule

January 6, 2025 8:00PM - January 6, 2025 9:00PM EST


January 6, 2025 8:00PM EST
[Update] Scheduled maintenance is starting.

January 6, 2025 8:26PM EST
[Update] Scheduled maintenance is complete.
Investigating issues with ITS NxGenDegraded Performance

Incident Status

Degraded Performance


Components

ITS NxGen


Locations

ITSNAW1, ITSNAW2, ITSNAW3, ITSNAW4, ITSNAE5



January 6, 2025 2:31PM EST
[Investigating] We’re currently investigating reports of a potential service interruption with ITS NxGen. We apologize for any inconvenience and will post another update as soon as we learn more.

January 6, 2025 2:38PM EST
[Monitoring] We’re currently monitoring , please notify us if you notice any further issues.

January 6, 2025 2:40PM EST
[Resolved] Issue has been resolved. Thank you for your patience while we resolved this issue. RCA will be posted once completed.