All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

AWS EC2

Amazon Web Services

Cloudflare

DHL

Fedex

MS Office365

Mimecast

SendGrid

Status.io

UPS

1

Upcoming Maintenances

35

Days Until Next Maintenance

2

Incidents Last 7 Days

Scheduled Maintenance

Production PromotesPlanned Maintenance

Schedule

January 15, 2025 10:00PM - 10:36PM EST

Components

Production TMS

Locations

EUDC298PA, NADC253PA, NADC278PA, NADC291PA

Description

As per our current update policy and previous notices sent, the below production tenants will be promoted to the latest 25.10708 release on January 15th unless a prior promotion is requested. If the tenants are promoted to 24.10708.x or higher prior to January 15th no change will occur. The 25.10708 release is available for testing in QA. We recommend testing that now. This maintenance will be updated for reminders and to reflect tenant version changes. See https://status-files.mercurygate.com/Update_announcment.pdf for details on the policy.

History (Last 7 days)

MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS Carma application will not be available. No action should be necessary on your part.


Components

Shared Services


Locations

Carma


Schedule

December 9, 2024 10:00PM - December 9, 2024 11:00PM EST


December 9, 2024 10:00PM EST
[Update] Scheduled maintenance is starting.

December 9, 2024 11:00PM EST
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application will not be available. No action should be necessary on your part.


Components

Production TMS


Locations

EUDC298PA, NADC278PA, NADC291PA, NADC309PA, NADC342PA, NADC307PA


Schedule

December 9, 2024 10:00PM - December 9, 2024 11:00PM EST


December 9, 2024 10:00PM EST
[Update] Scheduled maintenance is starting.

December 9, 2024 11:00PM EST
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application will not be available. No action should be necessary on your part.


Components

Quality TMS


Locations

EUDC298QA


Schedule

December 9, 2024 9:00PM - December 9, 2024 10:00PM EST


December 9, 2024 9:00PM EST
[Update] Scheduled maintenance is starting.

December 9, 2024 10:00PM EST
[Update] Scheduled maintenance is complete.
MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS Carma application will not be available. No action should be necessary on your part.


Components

Shared Services


Locations

Carma QA


Schedule

December 9, 2024 9:00PM - December 9, 2024 10:00PM EST


December 9, 2024 9:00PM EST
[Update] Scheduled maintenance is starting.

December 9, 2024 10:00PM EST
[Update] Scheduled maintenance is complete.
MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile


Locations

Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA


Schedule

December 9, 2024 6:00PM - December 9, 2024 7:00PM EST


December 9, 2024 6:00PM EST
[Update] Scheduled maintenance is starting.

December 9, 2024 7:00PM EST
[Update] Scheduled maintenance is complete
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA


Schedule

December 10, 2024 10:00PM - December 10, 2024 11:30PM EST


December 9, 2024 1:34PM EST
[Update] Maintenance event has been cancelled.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile, Back Office


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA


Schedule

December 9, 2024 10:00PM - December 9, 2024 11:30PM EST


December 9, 2024 1:33PM EST
[Update] Maintenance event has been cancelled.
TMS Scheduler Outage to facilitate increase in capacityPlanned Maintenance

Description

The Scheduler for the TMS application will need to be paused for a few minutes to facilitate the increase in capacity for the database. The database itself will not suffer an outage as sessions we be gracefully moved from the current instance to the new, larger one, but scheduled jobs that kick off during that period could fail. Therefore, the scheduler will be paused to prevent failed jobs. Estimated scheduler outage is less than 15 minutes.


Components

Production TMS


Locations

NADC302PA


Schedule

December 8, 2024 10:30PM - December 8, 2024 10:45PM EST


December 8, 2024 10:30PM EST
[Update] Scheduled maintenance is starting.

December 8, 2024 10:45PM EST
[Update] Scheduled maintenance is complete.
Emergency Maintenance on Harmony SystemsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Shared Services


Locations

MFT



December 7, 2024 4:30PM EST
[Investigating] We are conducting emergency maintenance on our Harmony Systems. You may see intermittent downtime as we address the issue.

December 7, 2024 4:56PM EST
[Identified] There will be some unexpected downtime on MFT for some instances as we resolve the issue. They will be brought back up as soon as possible.

December 7, 2024 5:27PM EST
[Identified] We believe all emergency maintenance is wrapping up and full functionality will be restored shortly.

December 7, 2024 6:27PM EST
[Identified] All production nodes have been returned and confirmed to be at full service and we are now doing the same for QA nodes.

December 7, 2024 6:45PM EST
[Resolved] The incident has been resolved and all systems restored to full functionality. Thank you for your patience.
Emergency CSR ReleasePlanned Maintenance

Description

There will be an emergency CSR Promote to the current TMS Version. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, APMT001QA, APMT101QA, NADC325QA


Schedule

December 7, 2024 10:00AM - December 7, 2024 11:59AM EST


December 7, 2024 10:00AM EST
[Update] Scheduled maintenance is starting.

December 7, 2024 11:59AM EST
[Update] Scheduled maintenance is complete.
Emergency CSR ReleasePlanned Maintenance

Description

There will be an emergency CSR Promote to the current TMS Version. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Shared Services, Production TMS, Quality TMS


Locations

EUMT001PA, EUMT002PA, NADC304PA, NADC306PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, EUMT003QA, NADC304QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NADC410PA, NAMT000PA, NAMT004PA, NAMT007PA2, NAMT007PA3, NAMT011PA2, NAMT018PW, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT022QA, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA, NAMT026QA, RateFriend, EUMT003QA, NAMT026QA, NAMT018QA, NAMT028QA, EUMT003PA


Schedule

December 6, 2024 10:00PM - December 6, 2024 11:59PM EST


December 6, 2024 10:00PM EST
[Update] Scheduled maintenance is starting.

December 6, 2024 11:59PM EST
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application will not be available. No action should be necessary on your part.


Components

Production TMS


Locations

NADC309PA


Schedule

December 6, 2024 10:00PM - December 6, 2024 10:30PM EST


December 6, 2024 10:00PM EST
[Update] Scheduled maintenance is starting.

December 6, 2024 10:30PM EST
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, NADC325QA


Schedule

December 5, 2024 10:00AM - December 5, 2024 11:59AM EST


December 5, 2024 10:00AM EST
[Update] Scheduled maintenance is starting.

December 5, 2024 11:59AM EST
[Update] Scheduled maintenance is complete.
Investigating issues with Mercury Integrate EDI processingOperational

Incident Status

Operational


Components

Shared Services


Locations

Mercury Integrate



December 5, 2024 8:49AM EST
[Investigating] We’re currently investigating reports of a potential service interruption with Mercury Integrate EDI processing. We apologize for any inconvenience and will post another update as soon as we learn more.

December 5, 2024 9:06AM EST
[Identified] We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

December 5, 2024 9:34AM EST
[Resolved] Issue has been resolved. Thank you for your patience while we resolved this issue.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

EUMT001PA, EUMT002PA, NADC297PA, NADC304PA, NADC306PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NADC313QA, NADC332PA2, NADC410PA, NAMT003PA2, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA


Schedule

December 4, 2024 10:00PM - December 4, 2024 11:59PM EST


December 4, 2024 10:00PM EST
[Update] Scheduled maintenance is starting.

December 4, 2024 11:59PM EST
[Update] Scheduled maintenance is complete.